Shipping
We offer fast shipping via UPS Priority to eligible states in the US. Party Llama strictly follows all regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by law within the US. Please allow 2-3 business days for processing before order ship. Note: UPS Priority is not a guaranteed service. Rates vary based on total weight and final destination.
Returns
We accept returns of unopened products within 30 days of delivery for a full refund or exchange. In the event of returned products, users are responsible for the shipping costs associated with the returns. If the return is a result of our error (example: you receive the incorrect product), you will receive a full refund for the item as well as covered shipping costs.
Chargebacks
Chargebacks for items in transit, items with confirmed delivery, or items pending fulfillment without requesting a cancellation via email will result in your restriction from any future purchases.
Cancellation
You have 24 hours from the time of purchase to cancel your order for a full refund. Due to the restrictions of our payment processor, cancellations requested after the 24 hour period will not be refunded. We can not allow chargebacks that exceed certain limits or our payment processing could be suspended. In certain cases however, we may offer alternative refund options such as cash app or venmo.
Exchanges
If the items in your order are incorrect, defective, and/or damaged upon arrival, you may be eligible for an exchange at no additional cost to you. For more information please get in touch with our team.
Refunds
You can expect to receive your refund within four weeks of shipping your order back to us, but usually it will be much quicker. Please note that the four week period allows for the transit of your order back to us, processing your return at our facility, and the time necessary for your bank to process our refund request. If you do not receive your refund within four weeks, please contact our team immediately so we can help you resolve the issue.